End User - Retrieve Quarantine Messages

If your Scora administrator has enabled individual user email reports, you should receive reports indicating which messages have been quarantined for your account. On the report, you will see a "view" and a "release" link for each quarantined message.

If you wish to release the message so it is delivered to you, click the relative "release" button. If you wish to view the quarantined message first, click on the relative "view" link. Once it's on your screen you can read the message. You can leave the message in quarantine by simply closing the window or you can choose to release the message by clicking "Release for delivery". You can also choose to permanently delete the message by choosing "Delete from quarantine".

If there are any matter that your organization's authorized Scora administrator is unable to resolve or needs to be escalated, please have them contact Tiki Technologies support directly.