Occasionally
there is a chance that the Scora will incorrectly flag
legitimate email as spam. To prevent this from reoccurring,
the Whitelist option is a useful tool to handle the
cases where you need to make sure certain email senders
will be allowed pass the Scora filters. An entry added
to your Whitelist will ensure that emails coming from
a specified email address, domain name or IP address
will get through. This document provides
information on how to manage your own Whitelist. (Please contact your
organizations' authorized Scora administrator for any
issues or questions you may have regarding the Scora
service.)
-Login
Whitelist Options:
-Add To Whitelist
-View Current Whitelist
-Remove From Whitelist
-Logout
Login
The first step is to log into the Scora interface
to gain access to your Whitelist options. You can remotely
access this page from an Internet connection using a web
browser.
1.Go to this web page to
access the Scora User
login screen: https://secure.tikitechnologies.com/user/login.html
2.Enter your full email address in the "Login Name" field (e.g.
someuser@example.com)
3.If this is the first time you're accessing this whitelist, leave the
password blank. If you've logged in previously, enter your currently assigned
password.
NOTE: Initial logins will accept any password including blank ones. You
will be prompted to assign a password after the initial login.
4.Click "login".
If this is your first time
logging in, proceed to Step 5 in
this section. If you have already established a password,
proceed to the Whitelist Options section
of this guide.
5.You
will be prompted to set your initial password which you
will use in future logins. Type in your new password into
the "Enter Password" field.
6.Retype this password into the "Confirm Password" and click "change
password".
7.Please proceed to the Whitelist Options section
of this guide.
NOTE: If your login name
and password combination does not work or if you've misplaced
your login information, please contact your organization's
authorized Scora administrator for assistance.
Whitelist
Options
Once you've successfully logged in you will
be directed to the Manage Whitelist screen. Here you will
be able to basic management tasks such as add to
your Whitelist, view your current whitelist
entries as well as remove entries.
To edit an existing entry (e.g. correct a typo), first
follow the removal instructions and
than add a new Whitelist entry in its
place.
Add
To Whitelist
1.After logging in, you will be taken to the Manage
Whitelists screen.
1.In the "Add" section towards the bottom of the page, you will
see two columns. First specify the type of whitelist entry you are adding
in the left column by clicking on the drop-down menu.
NOTE: Please refer to the "How To Whitelist" page for more details.
2.Now type in the actual entry into the text field in the right column.
NOTE: You can add multiple whitelist entries at a time but they must be
of the same type. Add one per line or separated by spaces.
3.Click the "add this entry" button once you're ready to add
entries to the whitelist.
NOTE: Whitelist entries added with this method are appended to the existing
whitelist rather than overwriting the current list.
4.If you have no additional edits to make, please proceed to the logout instructions
at the bottom of this guide.
View
Current Whitelist
If you have an existing whitelist defined, it will be displayed near the
top of this screen in the "Add/View/delete" section. If no whitelist
is defined, you will see "No white-list currently configured for" followed
by your email address in the "Add" section of the page.
1.After logging
in, you will be taken to the Manage Whitelists screen.
2.If you have more than 10 Whitelist entries, you can use the "previous" and "next" buttons
to scroll through your list.
NOTE: These scroll buttons are not available if you have less than 10 Whitelist
entries.
3.If you have no additional edits to make, please proceed to the logout instructions
at the bottom of this guide.
Remove
From Whitelist
If you have a whitelist defined, it will be displayed on the top of this
screen in the "Add/view/delete" section. If no whitelist is defined,
you will see "No white-list currently configured for" followed
by your email address in the "Add" section of the page.
1.After logging
in, you will be taken to the Manage Whitelists screen.
2.Click on the checkbox next to "Delete?" to the right of any
entry you wish to mark for deletion.
3.Click the "delete selected entries" button to remove the currently
marked whitelist entries.
4.If you have no additional edits to make, please proceed to the logout instructions
at the bottom of this guide.
