Occasionally there is a chance that the Scora will incorrectly flag legitimate email as spam. To prevent this from reoccurring, we recommend following the Whitelist instructions as a useful tool to handle the cases where you need to make sure certain email senders will be allowed pass the Scora filters. In certain situations, you may find it preferable to adjust the Scora filters instead. This guide will explain how. (Please contact your organization's authorized Scora administrator for any issues or questions you may have regarding the Scora service.)

-Login
-Managing Filters
-Logout

 

Login
The first step is to log into the Scora interface to gain access to your Whitelist options. You can remotely access this page from an Internet connection using a web browser.

1.Go to this web page to access the Scora User login screen: https://secure.tikitechnologies.com/user/login.html
2.Enter your full email address in the "Login Name" field (e.g. someuser@example.com)
3.If this is the first time you're accessing this whitelist, leave the password blank. If you've logged in previously, enter your currently assigned password.
NOTE: Initial logins will accept any password including blank ones. You will be prompted to assign a password after the initial login.
4.Click "login".

If this is your first time logging in, proceed to step 5 in this section. If you have already established a password, proceed to the Managing Filters section of this guide.

5.You will be prompted to set your initial password which you will use in future logins. Type in your new password into the "Enter Password" field.
6.Retype this password into the "Confirm Password" and click "change password".
7.Please proceed to the Managing Filters section of this guide.

Managing Filters
1.Click on the "Manage Filtering" menu link.
2.View/Adjust the sensitivity (chance of error) of your filters for various types of unwanted email: Spam, Explicit, Virus. The sensitivity levels range from "very cautious" to "very aggressive". Click on the level you want for each respective category (Spam/Explicit/Virus email filtering strength).
NOTE: Click on "System defaults" to revert back to the recommended default settings if necessary.
3.If you have no additional edits to make, please proceed to the logout instructions at the bottom of this guide.

Logout
To protect your account from unauthorized changes, we strongly recommend that you logout after you are done using the Scora user interface. If you leave your session open and idle for more than 20 minutes, you will automatically be logged out from the interface and will have to login again to make any modifications.

1.Click the "Logout" link at the top right.
2.You will be returned to the Login screen.